Policies and Procedures

Clients may book reservations 24/7 online or may call 8:00 am-5:00 pm
All animals must have a new 7 point check in sheet for each visit.
All animals must be current on the required vaccinations. If it is already on file, it must be verified at check in.
Clients must sign a waiver form to be kept on file for each pet.
Clients who reserve a space for their pet and choose to pick up early will be charged for the entire reservation
Cancellation policy- Failure to give a 3 day notice (before drop off) of change or cancellation will result in a charge of the full amount of the reservation
We charge like a hotel, your visit day is charged as a complete day, however if picked up by noon (9am on Sunday) you will not be charged for that day.
We no longer give a free bath after 14 day stay