Policies and Procedures

updated July 9th, 2019

  • Clients may book reservations 24/7 online or may call 8:00 am-8:00 pm
  • All animals must have a new 7 point check in sheet for each visit. 
  • All animals must be current on the required vaccinations. If  it is already on file, it must be verified at check in.  
  • Clients must sign a waiver form to be kept on file for each pet. 
  • Clients who reserve a space for their pet and choose to pick up early will be charged for the entire reservation
  • Cancellation policy- Failure to give a 3 day notice (before drop off) of change or cancellation will result in a charge of the full amount of the reservation
  • We charge like a hotel, your visit day is charged as a complete day, however if picked up by noon (9am on Sunday) you will not be charged for that day. 
  • We no longer give a free bath after 14 day stay